SANA Metropolitan Hotel

Everything was perfect. My room was big with a huge bed that I loved. The mattress and pillows were very comfortable. The room was spotless and had all the relevant facilities for my stay. Breakfast had a wide variety of food. Although it was the same variety every day, I loved it. As a vegetarian, there were many different types of vegetables, salads and succulent fresh fruits for my enjoyment. The staff were really helpful. Ines at the front desk was a sweetheart. She managed to get me a room for my 7th day. Without her help, I would have had to find another hotel just for one night. Her intervention meant that I spent all 7 days in the same hotel. Thank you, Ines! She gave me very good advice on where to visit. She spoke excellent English and always answered my questions thoroughly. Philomena, the housekeeping manageress, acted quickly to move me to a different room when I had a strange smell in my room. Sergio was kind in helping to transfer my belongings to my new room. Hugo, the guest service manager, left a box of the famous Portuguese CUSTARD TARTS in my room for free because I told him that I never saw any in the breakfast room. I had an enjoyable stay so I will stay in SANA METROPOLITAN again if I have to return to Losbon.

The room was clean, and the bathroom was clean, even though it was dated. The breakfast was included in my purchase and well worth the price. The lunch buffet was good at 34 Euros per person, not including beverages.

Everything from the point of entering to leaving was perfect! The hotel offers many complementary items for guests and really take the time and care to be there for you. The staff are so polite and make you feel welcomed. Our flight is much later on in the evening and although check out is at noon, the hotel staff are happy to hold our bags hassle free. The staff go above and beyond to be there for you as a client. I highly recommend staying here!

The staff were very friendly and helpful, particularly Elsa who went out of her way to check in with me everyday. Rooms were a good size and very comfortable. The hotel was very conviently located for the university (I was there for a conference). The dinner buffet was quite good and made an excellent option for an easy meal in the evening. A very pleasant stay all around.

The breakfast was nice and included everything you could ask for. The staff went above and beyond to make us feel welcome (we did mention it was out honeymoon before but did not have any expectations). The staff surprised us with flowers and some fruit plate. We were very surprised and happy. The room is comfy, clean, decent, and well maintained. No complains at all. Also there is a really nice gym. The location is good. In the nearby there are cheap restaurants and shops. 10 mins walk and you reach the metro. I can recommend using the Bolt app for taxi services.